Returns & Refund

To make a Return please CLICK HERE.

Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Card Payments:

For Online Card Payments we offer Refunds if requested. Returns for items bought at full-price are accepted within 7 days from the date of delivery. Refunds will be issued in original form of payment (Online Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.

We provide free collection for the first return. From second collection onwards, a fee of AED20 is applicable.

Cash On Delivery (COD):

We do not offer refunds for Cash On Delivery Payments (COD). For Cash on delivery orders you will receive Store Credit.

NOTE: Store Credit is valid for 6 months from the date of issue.

Card Payment On Delivery:

We do not offer refunds for Card Payment On Delivery. For Card Payment On Delivery orders you will receive either Store Credit.

NOTE: Store Credit is valid for 6 months from the date of issue.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of stains, with all tags & original packaging.

We do not accept returns on Accessories for sanitary reasons.

For International orders, item(s) must be returned within 10 days of first receiving the parcel.

For GCC and rest of The World orders, International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to info@litlhood.com and the customer care team will get back to you with all the return shipping instructions.

If a shipment remains in customs for more than 14 days and is subsequently returned to us, the customer will be responsible for covering all associated return charges. In such cases, we will process only store credit after deducting the return shipping charges, duties and taxes.

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can receive store credit for the same value of the product(s).

PROCESSING TIME:

We process all of our returns within 7 days of receiving the item(s).

You will receive an email approving your return/exchange within 48 hours from the time of your request.